Q. What is the best way to contact United Cellars?
A.  Click the online Chat function to the bottom of the screen, where your can chat with one of our Cellar Angels, or you can phone us on 0800 449 451. Alternatively, you can email us on enquiries@unitedcellars.co.nz

Q. Do the prices on the website include GST?
A. All prices shown for wine, freight, insurance and membership fees do include GST.

Q. How much is the freight?
A. Freight is $10 per case for New Zealand metropolitan areas, rural (RD) address's incur an extra $5.00 per case. We offer special freight rates with special offers from time to time. For full information see our delivery information page.

Q. Will GST be payable on freight and insurance?
A. Yes. GST is payable on most goods and services.

Q. Can I get a tax invoice?
Yes, a tax invoice can be provided, if you have not received one at the time of delivery then call your cellar angel on 0800 449 451 or email enquiries@unitedcellars.co.nz

Q. Is this a secure site?
A. United Cellars uses the latest in SSL encryption technology, protecting your credit card and personal details against disclosure to a third party. United Cellars prides itself on providing a personal service, so we offer alternatives such as fax, phone, post or email facilities. Phone our office on 0800 449 451 to find out all about our delivery options. 

Q. What payment methods do you offer?
A. We accept Visa, MasterCard, American Express* and vouchers. Existing customers need only quote their customer ID or call their Cellar Angel who will gladly handle the details. (*American Express attracts a 4% surcharge on the total order including freight)

Q. If I am travelling overseas can I claim back the GST?
A. A tax invoice is provided with all orders at the time of delivery. Invoices can be used for tax deductions for tourists at TRS offices at all major airports. Additional copies of invoices can be requested. We can post, email or fax these to you at a cost of $2.00 (inc GST) per invoice requested.

Q. Are there any other costs, when purchasing through United Cellars?
A. No. All prices quoted are inclusive of GST and in New Zealand currency.

Q. What if my question is not answered here?
A. If you have any additional questions please email us at enquiries@unitedcellars.co.nz
or call us 0800 449 451.

Q. How long to deliveries take?
A. For full information see our Delivery Information Page

Q. Does united Cellars ship Internationally?
Yes we do. For more information see our Delivery Information Page

Q: What is your refund policy?
A. If you are not 100% happy with your purchase, please contact us within 30 days of sale to arrange for a return of remaining stock. On return we can use the returned value to replace with a preferred product, or as store credit for future purchases.
(Please note that initial pickup/return is free of charge, however if changes are made after return has been initiated, or if a second lodgement is required, costs of subsequent pick up(s) will be deducted from overall credit raised.)
In the instances of fault, we can arrange replacement, refund or store credit.
Freight & 3% AMEX/Diners merchant fees are non-refundable.

Q: What is the United Cellars Tasting Guarantee?
A. At United Cellars we understand that peoples individual palates can vary, and what is one persons favorite wine doesn't necessarily taste brilliant other peoples palates. If you are not 100% happy with your purchase, please contact us within 30 days of sale to arrange for a return of remaining stock. On return we can use the returned value to replace with a preferred product, or as store credit for future purchases. (Please note that initial pickup/return is free of charge, however if changes are made after return has been initiated, or if a second lodgement is required, costs of subsequent pick up(s) will be deducted from overall credit raised.) In the instances of fault, we can arrange replacement, refund or store credit. Freight and 3% AMEX/Diners merchant fees are non-refundable. 

Q: How does shopping with United Cellars guarantee you great value?
A. If you order products and then within 20 days see it advertised for less, mail or fax us a copy of the advertisement and we'll refund you the difference. Alternatively you can email us on enquiries@unitedcellars.co.nz including the link to the store where the same wine is advertised cheaper.

Q: What are your contact details?
Click here for our full contact details